Profits before Patient services.

E-Zec Patient Transport services

I do not believe for one minute that every single organisation that you ring is always "experiencing a large volume of calls and your call is very important to us. Our operative will be with you as soon as possible". There then follows the obligatory "music" , loud, distorted and often inaudible, punctuated with another message saying "you are in a queue, your call is important to us".
This morning it was the turn of E-Zec the privatised Hospital patient transport service. Having spent almost 30 minutes on the phone and being told on numerous occasions that "you are in a queue and your position is number 7" we rang off.
Now E-Zec are a pretty awful organisation at the best of times and have become even worse following their "New revised procedures".
With the exorbitant profits that these privatised companies make from taxpayers (that is you and I) you would have thought that they could employ enough people to answer the phones and to play some decent music.

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Agenda 2019

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