Follow by Email

Monday, 11 January 2016

The incompetence of Hotpoint customer services.

Service? Nothing like it

I have just put this onto the Hotpoint page and Curry's page.
Complete incompetence.

"Does anyone actually work in your Customer Services Department? I ask because over the past week, I have been trying to arrange a service engineer visit to fix our cooker, which is the same cooker that your engineer "fixed" on the 9th November last year. Same cooker, different fault, which was reported but ignored as he considered the fan and motor replacement would "solve the problem". You have ignored my telephone calls, not even bothering to pick up the phone.You have ignored the calls from our Service centre Agreement call centre and now you even ignore the calls from Curry's, where we bought the appliance (as you did back in November when we had the initial problem). I was in Curry's when you ignored their telephone call for 25 minutes (it was on their loudspeaker phone just playing musak). I am getting very hacked off with you and your cooker and your failure to answer the telephone. Just to advise others of your complete incompetence, I am putting this on your Facebook page together with my own (where it automatically goes on to Twitter) and on my Blogg. If you actually bother to read this, perhaps you can drag yourselves away from your computer games and send me a response,"