http://www.dawncrystal.co.uk/index.htm Dawn Crystal, Stourbridge West Midlands We recently sent a lead crystal candle stick to Dawn Crystal in Stourbridge in West Midlands for a repair. The item was returned to us yesterday (14th December 2012) and I have just sent the following e-mail to Dawn Crystal: Thank you for returning the repaired candlestick. I am very disappointed with a number of aspects of your service. 1. The glass was returned without any cleaning or polishing and was covered in greasy marks and prints. 2. The repair itself was/is visible and the glass had residues of adhesive around the repaired area. 3.The packing of the item seemed to have been done in a bit of a hurry as all the original foam appeared to have been stuffed into the box without care or attention as each piece of the foam had been specifically cut to fit around individual pieces of the glass by the manufacturer. 4.The box for the item was the original box with packaging, as supplied by the m...