HERMES. Collecting money rather than packages?

I sent this message to Hermes customer services this morning. It is the 5th time that I have contacted this organisation regarding collection of this package. It is also posted on my Facebook page and on my Twitter account. Is it just me, or are these people serial non performers. It would not be so bad if I had not already paid for it, but for all intents and purposes, HERMES could just be collecting money rather than packages.

"I am having some trouble with HERMES, the courier company. This message was sent to them a few minutes ago.
"Package not collected by your courier - 1071598248850488.
What are you doing to collect this package?
I placed the order with you on the 17th October 2015, and you were paid on the same date.You contracted to collect the package on the 20th October from my home address. The package is still sitting in the hall by the front door. I still have not seen or heard anything from your collection service.
WHY?
Please advise your intentions to collect this package"

Am I alone or do these people cause aggro to others?"

Perhaps it is just a sign of the times.

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