Argos |
Have you ever tried to buy
something online from Argos using their web page?
On the 19th June, I placed
an order on line, for an electric cooker, to include delivery,
recycling our existing cooker and installation of the new appliance.
Argos responded with an
e-mail within a few minutes, acknowledging receipt of the order and
confirming receipt of payment. Their e-mail also stated that they
would contact us by Thursday 3 July 2014 to arrange a convenient date
and time for delivery and installation. Some days later, they
confirmed that our cooker would be delivered to their
delivery/installation sub contractor on the 24th June, which was
later confirmed.
During a call earlier this
week, just to check on any progress, I was advised that the
delivery/installation people would ring me no later than Thursday or
Friday of this week to arrange a date. Yesterday, Friday 4th July, I
made two phone calls to Argos asking when I could expect a call from
their contractors to arrange a date. In the first call one of Argos
“agents” stated that they still had four days before they could
be considered as being late. (No. I have no idea where that came from
either.) On asking to speak to a supervisor, one of their “managers”
came on and after some discussion, she rang the contractor and passed
on their assurance that “someone” will definitely ring me to
confirm a delivery date “this afternoon”. That was at around
2:15. By 4:45 no one had called which prompted the second call.
This time, “Andrew”
listened to the story and then rang the subcontractor whilst I held
the on. Eventually, after some twenty minutes wait, he came back on
the line and advised me that “one of their (subcontractor) staff
was on holiday and consequently they could do nothing until Monday.
However, they did offer their “assurance” that someone would
definitely ring me on Monday”. You may guess that I was not amused.
We await developments, if
any, on Monday.
In the meantime, my
patience is wearing thin as our money is in their bank and our cooker
is located in their distribution centre,“somewhere in England”.
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