The decline of a household name.

Marks and Spencer is going downhill.

Is it only me, or have others noticed how the standards of service and the quality of the goods have deteriorated in Marks and Spencer, particularly over the last 12 months?

I refer specifically to the Marks and Spencer in Weymouth, but I assume that the same circumstances are to be found in other M & S stores around the country.

There seems to have been an exodus of staff from the Weymouth branch over the past few months and those that remain and the new replacements,are on the whole sullen and unhelpful giving the impression that they would rather be somewhere else and that customers are an irritation in the working day.

We used to shop regularly in the store for clothes and accessories, but the quality of the product lines has deteriorated to such an extent that we now rarely bother to look for trousers, shirts, tops or slacks. As for the food hall, the less said the better. The quality of the food lines has sunk to such a level that most of what we have purchased recently has gone into the food waste container.

Where before we would buy a significant amount of meat,fish, vegetables etc including the "meal deals",  we now shop in Sainsbury store or online.     

It is sad that Marks and Spencer who were once "top of the range" for quality and service have now sunk to a very ordinary and not very good store. No wonder they are losing money and closing branches. Perhaps Weymouth will be the next one to close. 

Comments

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